Retail Office Manager

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Boutique Retail Office Manager
About Us
Based in the heart of Knightsbridge, Fiona Finds is an exclusive boutique, specialising in beautifully curated homewares and gifts.
Our store is known for exceptional customer service and premium products, within a warm, welcoming atmosphere.
We are seeking an organised, proactive, and hands-on Boutique Retail Office Manager to support daily operations and keep the business running smoothly.
Role Overview
The Boutique Retail Office Manager will oversee day-to-day administrative retail operations, coordinate a team of five, manage supplier relationships, place and track orders, support packaging and dispatch, and assist with in-store events.
This role is perfect for someone who thrives in an ever-changing environment, enjoys multitasking, has strong attention to detail, and is comfortable dealing with a demanding customer base.
This role is site-based and 5 days per week.
Team & Office Coordination
Organise, support, and coordinate day-to-day tasks for a small team
Create weekly rotas and ensure adequate store coverage
Oversee general office administration and maintain a tidy, functional workspace
Support onboarding and training of new team members
Stock & Supplier Management
Place and confirm purchase orders with suppliers
Track deliveries, manage backorders, and maintain accurate inventory records
Liaise with suppliers to resolve order issues or discrepancies
Prepare and organise product packaging and presentation in line with brand standards
Customer Service & Sales Support
Assist with customer enquiries when needed
Maintain high standards of presentation and service throughout the store
Support online order fulfilment, including packaging and dispatch
Events & Marketing Support
Assist with planning and coordinating in-store events, workshops, and launches
Work with the owner/marketing team on promotional activities and product displays
Help prepare event materials, signage, and logistical details
Skills & Experience
Previous experience in retail, office administration, or team coordination
Strong organisational and multitasking abilities
Excellent communication and interpersonal skills
High attention to detail and pride in presentation
Comfortable using Microsoft Office/ Google Workspace
Ideally experienced with POS systems and inventory tools
Ability to work in a busy, fast-paced environment with a proactive, positive attitude
What We Offer
We strive to create a friendly, supportive environment, where our team has the opportunity to work with premium products and fascinating customers.
The Boutique Retail Office Manager salary is £ hrs per week, 25 days holiday, and staff discounts.

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Location:
London
Salary:
£30,000
Job Type:
FullTime
Category:
Retail;Administration

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