Retail Manager

Location: Warwick, CV34 5BW

Hours of work: 40

Contract Type: Permanent

We’re excited to be opening a brand-new retail unit at Warwick Hospital, featuring ISS’s fresh ‘The Place’ branding – and we’re looking for a Retail Manager to lead the way.

Job Description

This flagship healthcare retail site is offering a hot food service, salad bar, and self-serve coffee.

As Retail Manager, you’ll oversee the restaurant, manage and inspire the team, and ensure smooth day-to-day operations while delivering an outstanding customer experience.

This is a fantastic opportunity to take ownership of a brand-new concept, make your mark from the very beginning, and help shape ISS’s future in healthcare retail.

Key Responsibilities

• Lead, guide and support catering staff to ensure effective performance and compliance with company standards and policies.
• Drive income, GP levels and budget performance across all cost centres, maintaining strong financial controls.
• Oversee staff recruitment, induction, training and performance management, including absence monitoring and appraisals.
• Implement and monitor operational systems such as EPoS, PMS and Saffron to enhance efficiency and support business growth.
• Ensure high standards of health, safety, risk management and compliance across all catering operations.
• Build and maintain strong working relationships with staff, clients, colleagues and external stakeholders.
• Respond effectively to incidents and complaints while supporting continuous improvement and service development.

Professional and Personal Competencies/Qualifications

• Ideally holds Food Safety Level 2
• Experience in managing teams
• Previous retail experience preferred

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com