Director of Retail | Cultural & Heritage Brand Cambridge | Competitive Salary & Package

We are partnering with a unique, commercially driven organisation that is currently undergoing a major omnichannel retail transformation. Blending physical retail, e-commerce, and product design, the business is building a modern, brand-led platform that connects culture, storytelling, and commerce. This is a rare opportunity to step into a high-impact leadership role shaping the future of retail within a distinctive and purpose-led environment.

The Role

Reporting to the CEO, you will lead a multi-faceted retail operation encompassing: Multi-site physical retail locations A growing e-commerce channel An in-house product development and design function You will define and execute a fully integrated retail strategy, aligning product, place, and digital to deliver a seamless customer experience and strong commercial performance.Key Responsibilities

Develop and deliver an omnichannel retail strategy across stores, online, and product Drive revenue growth, profitability, and operational excellence Budgeting and forecasting Lead buying, merchandising, and stock planning Oversee online trading, optimising conversion and customer journey Shape and deliver distinctive product ranges with strong storytelling Build and lead a high-performing, cross-functional team Act as a key member of the senior leadership team, influencing directionAbout You

Senior retail leader with strong experience across multi-site operations and e-commerce environments Commercially driven, with a focus on delivering measurable results Data-driven mindset, using insight to inform trading decisions, optimise performance, and drive growth Deep understanding of retail operations, including store standards, customer journey, and operational efficiency Experience in buying, merchandising, or product development within a commercially focused setting is desirable Demonstrated ability to build relationships and partner with key stakeholders across functions and at senior level Comfortable operating in a hands-on leadership role, balancing strategy with execution Agile, solutions-focused, and experienced in driving change within complex environments Strong focus on delivering a seamless, high-quality customer experience across all channelsWhy This Role?

Opportunity to build a true omnichannel retail model Unique blend of culture, creativity, and commercial retail High visibility role with direct impact on growth and transformation Collaborative, agile, and forward-thinking environmentBH36000