As a Retail Coordinator, you’ll ensure store operations run smoothly, from managing stock and promotions to supporting visual merchandising and staff schedules. You’ll be the link between management and students, helping deliver a seamless customer experience and driving retail performance.

Principal Duties and Responsibilities of Post-Holder: Operational Management: 1. Support in the daily operations of UniExpress and the Art Shop, ensuring smooth and efficient functioning. 2. Support in the effective running of the online website for UON clothing and merchandise. 3. Be responsible for organising and delivering UON clothing and merchandise pop up shops during key events throughout the year e.g. welcome week, open days and Graduations. Sales and Customer Service: 4. Develop and execute strategies to increase sales and attract new customers. 5. Provide exceptional customer service and handle customer inquiries, complaints, and feedback professionally. Team Support: 6. Support in the recruitment, training, and support of student staff for both UniExpress and Art Shop alongside the Retail Manager. 7. Be responsible for creating and managing monthly staff rotas across retail to ensure all areas are covered during peak and opening hours. Financial Management: 8. Support the Retail Manager in monitoring financial performance, including sales, expenses and student staff wage spend. 9. Oversee the accuracy of daily cashing up, safe counts and POS system reconciliations. Inventory and Stock Management: 10. Oversee inventory management, including ordering, receiving, and stock control. 11. Ensure accurate stock records and conduct regular stocktakes. 12. Assist in setting up and monitoring NUS price promotions and discounts. 13. Support in the management of the SUMS EPOS back office for both Retail outlets. Marketing and Promotion: 14. Collaborate with the marketing team to develop and implement promotional material. 15. Engage with the local community to build awareness and support for the charity’s retail outlets. Compliance and Safety: 16. Ensure compliance with all relevant regulations, including health and safety, licensing, and trading standards, and be the Designated Premises Supervisor for the venue. 17. Participate and comply with NUS retail schemes. 18. Conduct regular risk assessments and implement necessary safety measures.