Retail Bureau Manager (Store Manager) Hours: 30 hours p/w Location/s: Lion Yard Shopping Centre, Cambridge, CB2 3NA Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday- Sunday, shifts based Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis... * Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies * Inspire and coach your team to deliver personalised, engaging experiences for every customer * Build lasting relationships with customers, understanding their travel needs and matching them with the right products * Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient * Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally * Lead by example in delivering our eurochange sales framework and maintaining our high standards * Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust * Conduct regular cash reconciliations and audits to manage risk and minimise losses * Analyse branch KPIs and performance data to identify opportunities for improvement * Train and mentor your team to grow their skills, confidence, and careers * Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations * Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business * Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you’ll be expected to: * Lead by example, embodying eurochange’s values in every interaction * Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported * Empower your team to make decisions, solve problems, and take ownership of their performance * Recognise and celebrate success, motivating your team to achieve and exceed their targets * Demonstrate resilience and adaptability in a fast-paced retail environment * Foster a positive, inclusive workplace where everyone feels valued and can thrive * Give and receive feedback openly and constructively, always looking for ways to improve * Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of #Teameurochange * Proven experience leading teams in a retail, banking, or financial services environment * A commercial mindset with a track record of meeting and exceeding sales targets * Strong leadership skills with the ability to motivate, coach, and develop others * Financial acumen, including managing budgets, cash handling, and risk controls * Knowledge of AML, KYC, and financial compliance standards * A passion for customer service and relationship building * Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! - Colleague Rate on Travel Money - 28 days holiday (inclusive of bank holidays) - High Street Discounts - Free 24/7 Virtual GP service for you and your family - Cycle to Work Scheme - Employee Wellbeing & Financial Support through Retail Trust - Employee Assistance Programme – because you matter! - Wagestream – access your earned wages when you need it - Recognition Awards for outstanding service - Additional holiday entitlement after 1 year - Life Assurance …and much more! Our Vision To be the UK’s go-to travel money provider, adding value to every customer’s journey. Our Purpose Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts. Our Values We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere