As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.

What You'll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.
• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

Qualifications:

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, ensuring you're well-prepared and able to serve our customers.

Benefits:

• A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 23 days' annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%.