Retail Administrator

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time, Permanent

Working hours: 40 hours per week

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

The Retail Administrator is responsible for providing administrative support to all POP MART UK retail stores, ensuring smooth day-to-day operations. This role involves coordinating store requirements, managing supply orders, handling invoices, and assisting with general administrative tasks to support retail efficiency.

Responsibilities

• Manage all retail administration activities for stores, ensuring timely support and resolution of queries.
• Support stores with day-to-day operational needs, including ordering essential supplies and services.
• Raise and process invoices for smaller goods and services in line with company policies.
• Maintain accurate records of store orders, invoices, and administrative documentation.
• Monitor stock levels of store consumables and coordinate replenishment.
• Assist in the preparation of reports, data entry, and filing related to retail operations.
• Support new store openings or refurbishments with administrative coordination as required.
• Provide general support to the retail team and contribute to improving store efficiency and processes.

Required Qualifications

• Strong organizational and time management skills.
• Attention to detail and accuracy in handling documentation and invoices.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach.

Desirable but Not Essential

• Experience in licensed merchandise, designer product VM, or collectible toys
• Familiarity with the UK & Ireland retail market
• Understanding of designer toy and collectible trends, particularly in the art toy market
• Proficiency in Mandarin or Chinese is a plus but not required

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.