Restaurant Floor Manager Experienced Applicants Only

Location: Midlands (between Birmingham & Leicester)
Salary: From £35,000 per annum + tips & perks

San Giovanni is a family-run, independent Italian restaurant and bar set in a stunning lakeside location in the Midlands. Open for over 18 years, we are proud to be a well-established, award-winning venue, recently named Best Restaurant in our Region. Our beautiful setting, loyal clientele, and commitment to exceptional food and service make San Giovanni a truly special place to work.

We are now seeking an experienced and dedicated Restaurant Floor Manager to support our management team in the day-to-day running of our busy restaurant. This is a key leadership role within our front-of-house operation and a fantastic opportunity for the right individual to take on a new challenge in a respected and successful business.

About the Role

You will play a vital role in ensuring our guests receive an outstanding dining experience while maintaining our high standards of service, quality, and professionalism. The restaurant is open 7 days a week from midday, therefore evening and weekend availability is essential.

Key Responsibilities

• Deliver exceptional customer service and interact confidently with our clientele
• Lead, manage, and motivate the front-of-house team on a daily basis
• Efficiently manage busy footfall during service
• Operate EPOS till systems and handle cash and card payments
• Daily use of OpenTable reservations, including email and telephone bookings
• Support ordering processes (wine, linen, and other supplies)
• Organise staff rotas and front-of-house coverage to meet business needs
• Act as a key holder for the premises
• Cash up and complete end-of-day procedures
• Train and support new team members
• Handle customer requests and resolve any issues professionally
• Liaise closely with the kitchen team to ensure food quality and presentation standards are met

About You

• Minimum 5 years experience in a professional restaurant environment
• Proven leadership and team management skills
• Reliable, trustworthy, and highly motivated
• Calm under pressure with excellent organisational skills
• Confident using reservation and till systems
• Passionate about hospitality and guest satisfaction
• Due to our location, driving is advantageous

What We Offer

• Competitive salary starting from £35,000, dependent on experience
• Tips paid on top of salary
• A supportive, family-run working environment
• A role within an award-winning, respected restaurant
• Excellent perks and opportunities for long-term growth

If you are an experienced hospitality professional looking to join a successful and welcoming team, we would love to hear from you.

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