Resident Liaison Officer - Planned Maintenance

Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 – £34,000 + Package Company: Leading UK Property Services Contractor

The Role

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea.

This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption.

Key Responsibilities

* Act as the main point of contact between residents, site teams, and the client

* Build and maintain positive relationships with residents across multiple occupied properties

* Communicate programme details, access requirements, and upcoming works clearly and professionally

* Manage resident queries, concerns, and complaints, ensuring timely resolution

* Conduct resident drop-ins, home visits, and regular site presence

* Issue newsletters, letters, and notices regarding works and progress

* Support site teams by facilitating access and resident engagement

* Maintain accurate records of resident interactions and feedback

* Ensure compliance with company policies and client expectations

Requirements

* Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects

* Experience working on externals or planned works programmes

* Strong interpersonal and communication skills

* Ability to manage a scattered-site portfolio effectively

* Confident dealing with diverse communities and vulnerable residents

* Organised, proactive, and solutions-focused approach

* Full UK driving licence preferred

What’s on Offer

* Competitive salary of £32,000 – £34,000

* Attractive package including benefits

* Must have your own car

* Opportunity to work on a high-profile local authority contract

* Long-term, stable role with a market-leading contractor

* Supportive team environment with clear processes and structure