Job Title: Resident Engagement Officer Location: West London (5 days per week in office) Rate: £32.00 per hour (Umbrella) Contract: 3-month ongoing contract

Start: ASAP

Overview We are recruiting an enthusiastic and experienced Resident Engagement Officer to join a busy Housing team in West London. This role focuses on strengthening relationships with residents, supporting engagement activities, and ensuring residents have a meaningful voice in shaping housing services.

Key Responsibilities Plan, coordinate, and deliver resident engagement activities, events, and community meetings. Build strong relationships with residents, community groups, and local stakeholders. Support the development of resident panels, forums, and focus groups. Gather resident feedback and ensure it is used to shape service improvements. Assist with communication campaigns, including newsletters, surveys, and digital engagement tools. Promote inclusion and encourage participation from diverse resident groups. Support wider Housing projects and initiatives linked to engagement and community development.Requirements Experience in resident engagement, community development, housing, or similar environments. Strong communication and interpersonal skills. Ability to build positive relationships with residents and partners. Confident organising events and facilitating group discussions. Good IT and administrative skills including report writing. A proactive, supportive, and community-focused approach. How to Apply If you have the skills and passion for resident engagement, please submit your CV for immediate review