Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer will work with customers to promote and maximise their independence, assisting them to move on to greater self‑reliance within a customer‑focused environment in line with the Independence and Wellbeing framework. This post focuses on move‑on, resettlement work and building strong partnerships with landlords to increase move‑on and prevent homelessness. What you’ll be doing

Assist customers to identify strengths, development needs and risks, and jointly develop a move‑on plan, providing coaching and assistance to achieve greater independence. Encourage community cohesion, identifying opportunities for individuals to come together, share experiences, culture and celebrate diversity. Assist customers to access other agencies and services and facilitate knowledge of wider community resources. Coach and assist customers to maintain their occupancy agreements, fully understand responsibilities and tenure types. Ensure safeguarding concerns are dealt with promptly and in line with guidelines, taking appropriate action. Develop and maintain effective working relationships with peers in relevant organisations or agencies to secure proper support for customers. Create partnerships with social landlords, private landlords and explore various residential options for tenants.

Relevant professional qualifications / Memberships

Institute of Customer Service qualification or willingness to study toward it. Minimum level 2 in English and Maths. Well‑developed IT and keyboard skills. Full UK driving licence and vehicle access for work.

What we need from you

Attend face‑to‑face training sessions, virtual sessions and e‑learning as part of the role. Experience working in Housing Management (desirable). Experience in move‑on and resettlement work (required). Experience using a strengths‑based approach to help customers achieve goals (desirable). Experience with administration, recording procedures and confidentiality. Ability to engage and build relationships with partner agencies. Understanding of safeguarding. Good written and verbal communication. Effective liaison with colleagues and stakeholders to resolve problems. Experience providing or signposting customers to welfare benefit advice services. Demonstrable coaching skills to promote independence. Proficiency with Microsoft Office applications.

Safeguarding & Equality All Great Places Housing Group employees share the group’s commitment to safeguarding and promoting the welfare of children, young people and adults. All successful applicants will undergo an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). The group’s Safeguarding Policy and Recruitment Policy outline detailed commitments. Benefits

Pension: DC Scheme (up to 10% contribution from both colleague and Great Places). WPA Healthcare: Auto‑enrolled at no contribution level with £1,250 savings available (option to add family members). The Market Place: High‑street, restaurant & supermarket discounts, gym memberships, cycle‑to‑work, smart‑tech loans and more. Annual Leave: Starting at 26 days, increasing up to 30 days within 5+ years plus bank holidays. Reward & Recognition: “You Count Rewards” for exceeding expectations. Help with transport: Season ticket loans and discounted public transport. Wage Stream: Savings opportunities and early access to wages.

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