Were Hiring: Reservations Coordinator Deliver seamless booking experiences and maximise room revenue in the heart of Manchester. If youre organised, detail-focused and enjoy converting enquiries into confirmed stays, youll thrive at Holiday Inn Manchester City Centre. Were a busy 4-star hotel with an unbeatable location less than five minutes from Piccadilly Station. Were now looking for a Reservations Coordinator to manage bedroom enquiries, support revenue performance and ensure every guest journey starts smoothly from the very first contact. What Youll Do Reservations & Coordination: Manage all bedroom reservations enquiries from enquiry to confirmation Ensure accurate input, amendments and cancellations across all systems Act as a key point of contact for guests, agents and corporate clients Sales & Conversion Convert individual and group bedroom enquiries into confirmed bookings Maximise revenue through upselling room types, packages and add-ons Support promotional offers and rate strategies in line with Revenue goals Accuracy & Service Maintain high standards of accuracy, compliance and attention to detail Deliver professional, friendly and timely communication at all times Resolve reservation queries efficiently to ensure guest satisfaction Collaboration & Support Work closely with Revenue, Front Office and Sales teams Support rooming lists, allocations and group blocks where required Assist with forecasting and reporting as needed What Youll Bring Experience in hotel reservations or front office Strong organisational skills and attention to detail A confident communicator with a service-driven mindset A proactive, commercial approach to selling bedrooms Passion for delivering excellent guest experiences What You Get Discounts across retail, restaurants & entertainment Free onsite gym + online fitness portal Global IHG Friends & Family hotel discounts Meals provided on duty Real opportunities for development and career progression Recognition and upselling bonuses If youre enthusiastic, organised and ready to build your career in hotel reservations, wed love to hear from you. The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events.

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