Novotel London WestHotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms. Job Description We are excited to be looking for a Reservation Team Member to join our team. We are looking for someone who is experienced in this field and above all, someone who enjoys being part of team, working with our clients and is enthusiastic, and passionate about what they do! Responsibilities: Handle all incoming reservations via phone, email, and online channels in a timely and professional manner. Maximise occupancy and revenue through effective booking management and upselling techniques. Build strong relationships with guests, corporate clients, and travel agents by providing tailored recommendations and solutions. Accurately input and manage bookings in the hotels reservation system. Liaise with the front office, sales, and revenue teams to ensure all guest requirements and special requests are met. Maintain up-to-date knowledge of all hotel products, services, rates, packages, and promotions. Qualifications: Previous experience in a reservations, front office, or customer service role in a hotel or similar environment is a strong advantage. Proficient in English (spoken and written); an additional language is a plus. Excellent communication, organisational and problem-solving skills. You thrive in a team environment and bring positive energy to the workplace. Strong computer literacy; experience with Opera Cloud or other hotel systems is desirable. Able to multitask and stay calm under pressure. Additional Information As part of our team you can have: Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across more than 5000 hotels in over 100 countries Participate activelyinitiativesto build a more inclusive and sustainable world And many more benefits and perks Our objective is simple: make you grow and give you the spark to unleash your personality. Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

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