Reservations Agent

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Job Title: Reservations Coordinator
A company that offers a Bespoke Accommodation service, sourcing hotels, serviced apartments and private housing.
This role would undertake working in a fast-paced small team, reporting to the Directors, with the potential to grow within the company and initiate internal training to further career development.
Key responsibilities:
Taking briefs/instructions and research potential accommodation options, making initial contact with hotels, and gathering information on property rates and amenities
Confidently manage contact with multiple search locations or hotels
Compiling accurate information to present to the client
Processing bookings with the hotels and managing documentation
Managing group accommodation (rooming lists) sourcing options for group accommodation and negotiating rates
Management of data entry for searches to company master database
Managing client expectations and liaising with hotels/properties when guests are in-house
The potential candidate must:
Exhibit excellent communication skills with a confident telephone manner, excellent spoken and written English with particular care and attention to detail
Be confident with the negotiation process and be able to process a booking from start to finish
Have the ability to manage multiple projects with confidence and accuracy
Be a flexible but confident person who can think outside the box and adapt quickly to deadlines while also offering support to team members when required
Must have competent computer skills in Mac and PC, Microsoft Word, PowerPoint and Mac Mail and an advanced knowledge of Excel is essential
This is a fantastic opportunity to join a team of like-minded individuals within a dynamic, vibrant working environment. They are looking for a friendly, enthusiastic, and confident individual who is able to work on their own initiative and as part of a team to join them.
Hours are Monday Friday and will be worked on a weekly rota basis of either 9.00am 5:30pm, 9:30am -6.00pm or 10.00am 6:30pm.

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Location:
North Acton
Salary:
£30,000
Job Type:
FullTime
Category:
Customer Service

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