Research Manager - Self-Serve Platform

£40,000 - £45,000 | London | Market Research Technology

If you like the idea of combining hands-on research with product innovation, this role offers the chance to lead on a fast-growing self-serve research platform while working on a wide variety of projects.

This scale-up research and technology company works with clients across political, social, and commercial sectors, delivering high-quality insights at speed. You’ll be part of a collaborative team of researchers, engineers, and commercial specialists, with the autonomy to own client relationships and shape how the self-serve offer evolves.

The role

You’ll take responsibility for delivering quantitative research projects from start to finish using the company’s proprietary platform. A big part of your work will be advising clients who use the self-serve product, ensuring their surveys are well-designed, their launches run smoothly, and their results are robust and actionable.

You’ll manage client calls, troubleshoot issues with the engineering team, feed back to product on improvements, and help grow accounts by identifying opportunities. There’s also the chance to line manage more junior researchers as the offer scales.

Typical projects include brand tracking, ad and campaign testing, multi-market B2C studies, and bespoke ad hoc research.

Your background

• 3+ years’ experience in quantitative or mixed-methods research
• Skilled in survey design, sampling, and managing potential pitfalls in methodology
• Experience delivering brand tracking, campaign/ad testing, and ad hoc studies
• Confident working directly with clients and managing projects end-to-end
• Comfortable cleaning raw data and ensuring quality outputs
• Bonus if you have worked with online panels or supported clients using a self-serve product

Why apply

• High-ownership role shaping an evolving self-serve research product
• Exposure to both traditional client-facing research and product-focused innovation
• Opportunity to work across political, social, and commercial sectors
• Private healthcare, 25 days’ holiday, 3% pension match
• Flexible working with the option to be fully remote in the UK

If you’re looking for a research role where you can combine client delivery with influencing the direction of a product, this is a great opportunity to step up.

Send your CV to roshnibaillie@harnham.com or use the Apply link on this page.