Job title – Repairs Customer Response Supervisor Location –  Bracknell RG12 Contract: Permanent Hours: 37 per week Salary - Up to £45,199 per annum, depending on experience

About the Role

We’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.

Key Responsibilities:

Lead and manage a customer-focused team delivering responsive housing repairs Oversee the quality, performance and cost-effectiveness of services across your area Manage a repairs budget of approximately £900k Monitor day-to-day team performance, ensuring KPIs are met or exceeded Investigate and resolve customer complaints in a timely, professional manner Oversee and manage specialist contractors and service level agreements Promote and maintain Health & Safety compliance across all activities Provide out-of-hours support as part of a rotaWhat We’re Looking For: Experience in a similar supervisory or management role within a fast-paced, reactive environment Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services Sound knowledge of property maintenance, with the ability to diag...