Town Hall
160 Whitechapel Road
LONDON
E1 1BJ

We are looking for a Repairs Coordinator to join our busy team, who are eager to provide a first-class Repairs service to our residents.

You will be joining a highly demanding environment, which carries out over 55,000 responsive repairs and 10,000 statutory services annually. Our main objectives are to increase customer satisfaction and to further increase the number of repairs completed "right first time. This relies on all aspects of the process working effectively.

The Repairs team provides a high-quality service that is responsive and dependable. You will provide support through implementing a variety of administrative tasks and contribute to customer care initiatives to continuously improve service delivery and customer experience.

As a Repairs Coordinator you will conduct front facing customer duties, including responding to enquiries; telephoning and providing information and progress reports to residents; researching, investigating, and producing high quality draft responses for correspondence, Members Enquiries, and complaints.

In this role, you will need to possess first-class customer services skills, as well as an ability to acquire a wide range of knowledge and develop relationships with internal and external stakeholders and customers.

You will possess excellent administrative skills, be proficient in the use of Microsoft Office, Northgate, and iCase software systems and be able to assist other officers within the team to do the same.

You will be able to manage large volumes of work and be flexible to accommodate changing priorities in line with the demands of the service.

The work can be high-pressured and challenging, but it is also rewarding and offers the opportunity to develop a range of transferrable skills. Competency in repair software systems, excellent interpersonal and customer service skills are essential for the post.

Our offer to applicants:

In return for you choosing to work with us, we will offer you a range of great benefits, including:

• 27 days’ paid holiday each year, plus bank holidays
• A fantastic career-average pension scheme
• Cycle to Work salary sacrifice scheme, and interest-free loans for season tickets and technology.
• Amazing commercial discounts, including discounts at many gyms, shops, and restaurants.
• Your voice heard through our staff forum and networking groups for women and LGBT staff.
• Newly refurbished offices, with free tea, coffee, and shower facilities.
• Flexibility for blended and remote working provisions.
• Working within a diverse and inclusive workforce

We are an accredited ‘disability confident employer.’ Tower Hamlets Homes guarantees to interview all disabled candidates who meet the minimum essential criteria for the role.

How to apply?

If you are interested in applying, please complete an application form on our website at Jobs at www.towerhamlets.gov.uk/lgnl/jobs_and_careers

The closing date for applications is 27 August 2025 at 5.00pm

Short- listing for this role will take place immediately after the closing date and interviews are likely to be held week commencing 24 August 2025.

The Selection Process

The selection process will include an assessment and interview.

We particularlyencourage applications fromwomen, disabled and Black and Minority Ethnic (BME) candidates, as these groups areunder-representedin this service area.

Under the Two Ticks guaranteed interview scheme Tower Hamlets Homes guarantees to interview all disabled candidates who meet the minimum essential criteria for the role.