Location: Remote (Panama-based only)

Hours: Shift-based (5–7 hours per day, aligned with live US sports events)

Contract Type: Independent Contractor

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About the Role

We are looking for a reliable and sports-savvy Customer Support Agent based in Panama to join our remote team. This role is ideal for someone who understands sports betting, follows major US sports (especially the NFL and NBA), and can provide high-quality customer support during live events.

In addition to customer support, you will also be responsible for posting real-time, in-game updates across our social media channels—bringing energy, accuracy, and insight to live sports moments.

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Key Responsibilities

\t•\tProvide live customer support via chat/email during sporting events

\t•\tAssist users with betting-related queries, account issues, and general support

\t•\tCommunicate clearly and professionally in English at all times

\t•\tMonitor live games and understand context to better assist customers

\t•\tPost real-time in-game updates across social media channels (e.g., key plays, scoring updates, betting angles)

\t•\tEnsure posts are timely, engaging, and aligned with brand tone

\t•\tCoordinate with internal teams on messaging during live events

\t•\tEscalate issues when necessary and maintain accurate records of interactions

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Requirements

\t•\tFluent English (written and spoken) – this is essential

\t•\tProven customer service experience (online support preferred)

\t•\tStrong knowledge of sports betting (markets, odds, terminology)

\t•\tPassion for US sports, especially NFL and NBA

\t•\tAbility to work flexible shifts, including evenings, weekends, and game times

\t•\tComfortable posting on social media in real-time with accuracy and speed

\t•\tReliable internet connection and a quiet working environment

\t•\tDetail-oriented, quick-thinking, and calm under pressure

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Nice to Have

\t•\tPrevious experience working for a sportsbook or betting platform

\t•\tExperience managing or contributing to social media accounts

\t•\tFamiliarity with live betting environments

\t•\tExperience with support tools (e.g., Intercom, Zendesk, Slack)

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Compensation

For Panama-based contractors, a competitive and realistic hourly range is:

$6 – $10 USD per hour, depending on experience and betting knowledge.

\t•\tEntry-level with some experience: ~$6–$7/hr

\t•\tStrong betting + customer support experience: ~$8–$10/hr

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Why Join Us

\t•\tWork remotely with flexible scheduling around live sports

\t•\tBe part of a fast-paced, sports-driven environment

\t•\tGain experience across both customer support and live social media

\t•\tOpportunity for long-term engagement and increased hours

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How to Apply

Please include:

\t•\tA brief introduction about yourself

\t•\tYour experience in customer support, sports betting, and/or social media

\t•\tWhich US sports you actively follow

\t•\tExamples of any social media work (if available)

\t•\tYour availability (days/times)

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We’re looking for people who genuinely enjoy sports, understand betting, and can react quickly in live moments—if that’s you, we’d love to hear from