Job Title: Release Train Manager Job Description We are seeking an experienced Release Train Manager (RTM) to support a significant technical migration within the Customer Contact domain. This position focuses on migrating a customer text alert service from an external vendor to an internally managed platform. The RTM will oversee end-to-end delivery across the Agile Release Train (ART), ensuring alignment across multiple workstreams, managing delivery risks, and executing the migration safely and compliantly, without adversely impacting customer experience. This role is perfect for a contractor adept at operating in a large, regulated financial environment, comfortable with ambiguity, and possessing a strong background in technical service migrations. Responsibilities Operate as the Release Train Manager for the ART, delivering the migration of the Text Alert service into the internal platform. Lead and coordinate the delivery of multiple technology and non-technology workstreams, including platform engineering, customer contact, operations, supplier exit, risk, and compliance. Drive ART planning, execution, dependency management, and delivery cadence following SAFe principles. Manage complex stakeholder relationships across Technology, Customer Contact, Operations, Finance, Procurement, and third-party suppliers. Maintain clear oversi...