Regional Team Leader (Operations) South East UK

Join or sign in to find your next job

Join to apply for the Regional Team Leader (Operations) South East UK role at Abbott

Regional Team Leader (Operations) South East UK

18 hours ago Be among the first 25 applicants

Join to apply for the Regional Team Leader (Operations) South East UK role at Abbott

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

We are looking for a Regional Team Leader (remote role – the candidate should be based in South East UK) within our Rapid Diagnostics business located regionally across the UK. This role requires you to lead and manage a team of Collecting Officers that provide the collection of legally defensible samples for our customers within the South East region.

Main accountabilities

• Trained in all collection methodology and complete corporate and collecting officer onboarding, providing a comprehensive understanding of all collection processes and documentation.
• Responsible for the provision of a fully covered standby rota for the Collection Network Emergency Response Call Out Service to meet business KPI’s.
• Participate on an equal basis in the Duty Manager rota covering in and out of hours across 365 days of the year. Providing support and guidance for Collecting Officers and the CSC.
• Responsible for ensuring that collections are allocated to the closest, available and appropriately trained Collecting Officers.
• Responsible for line managing collecting officers using trend data to reduce complaints, performance and improvements to service provision.
• Conduct audits in line with the audit schedule and spot audits for your immediate team and support auditing other teams as required.
• Identify and support the recruitment of Collecting Officers
• Responsible for collecting kit, equipment and processing Collecting Officers as leavers in our system with a future end date.
• Responsible for the management of stock and equipment prevent excessive stock holdings and reduce waste.
• Responsible for ensuring the Collecting Officers meet Health & Safety standards which include but is not limited to:
• Meeting the Working Time Directive (WTD) by effectively monitoring on-call and routine work ensuring the conditions are met
• Ensuring the wellbeing of the Collecting Officer by ensuring they take annual leave appropriately and that we meet business availability requirements
• You will be required to conduct regular customer collections in all testing methodologies to remain competent to continue to deliver training and conduct Collecting Officer audits.
  

• Strong managerial and leadership skills with the ability to inspire, motivate and support a team in a busy and sometimes pressured environment
• Previous experience in management of remote workers
• Previous experience of managing and resolving customer queries in a timely manner
• Customer service orientation
• Excellent verbal, written and communication skills
• IT literate with a good level of experience in Word, Excel & Outlook
  
  

• A comprehensive range of benefits including competitive salaries
• A fantastic defined contribution pension scheme
• Life assurance
• A fantastic flexible benefits scheme
  
  

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Abbott by 2x

Get notified about new Operations Team Lead jobs in Maidenhead, England, United Kingdom.

Reading, England, United Kingdom 1 week ago

Didcot, England, United Kingdom 14 hours ago

Wallingford, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

Didcot, England, United Kingdom 11 hours ago

Didcot, England, United Kingdom 11 hours ago

Henley-On-Thames, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

Windsor, England, United Kingdom 1 week ago

Ealing, England, United Kingdom 1 week ago

Operations Team Lead – Cloud and Infrastructure

Buckinghamshire, England, United Kingdom 1 day ago

Reading, England, United Kingdom 3 days ago

Director of Operations - International E-commerce

Hemel Hempstead, England, United Kingdom 2 weeks ago

Uxbridge, England, United Kingdom 3 days ago

Ealing, England, United Kingdom 19 hours ago

Surrey, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Reading, England, United Kingdom 20 hours ago

Thatcham, England, United Kingdom 3 days ago

London, England, United Kingdom 4 days ago

Hammersmith, England, United Kingdom £50,000.00-£55,000.00 4 weeks ago

Guildford, England, United Kingdom 4 days ago

Hounslow, England, United Kingdom 4 weeks ago

Little London, England, United Kingdom 3 weeks ago

Amersham, England, United Kingdom 21 hours ago

Leatherhead, England, United Kingdom 2 months ago

Slough, England, United Kingdom 1 week ago

Maidenhead, England, United Kingdom 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.