Summary Location: Gateshead, Newcastle, Sunderland Job Family: Customer Service & Sales Job Type: Full Time Posted Date: 27-Mar-2026 £26,640 basic salary, plus £10k OTE We are looking for a proactive, people-focused Regional Account Executive to bring next generation connectivity to new areas and drive local awareness of our network expansion. You’ll be the face of Virgin Media O2 across your region, engaging residents, creating demand and building strong local relationships that help our sales teams succeed. What You’ll Be Doing In this role, you’ll be at the heart of driving regional awareness while zeroing in on specific streets, homes and communities. You’ll connect directly with residents, spark meaningful conversations, and build strong local interest, leading to creating a high-quality prospect pipeline that empowers our sales teams to deliver even greater results. You’ll spend five days a week out in the field, representing the business at organised events, community engagement activities, and delivering targeted local initiatives aligned to our priorities. One day each month will be dedicated to planning, admin and refining your approach to maximise impact. Training and Hours You’ll start with two weeks of full-time training (Monday–Friday, 9:00am–5:00pm), covering everything from product knowledge to systems.

Full-time: 37.5 hours per week across 5 days, you must be able to work weekends when required Typical shifts: 9am -5:30pm (travel time may be outside of these hours)

Your Schedule and Working Style This is a field-based role across your assigned region, focused on direct engagement with customers and communities.

Most of your time will be spent in the field supporting local activity and engagement On occasion you may need to travel up to 2 hours each way, and if outside your working hours you will receive time in lieu Regular event attendance, local outreach and community initiatives Flexibility required to support regional priorities

Who we are Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services. The must haves

Full UK Driving Licence Be willing to travel outside of your region when required Experience working in a face-to-face customer service environment

The other stuff we are looking for

Entrepreneurial approach with a can-do attitude Professional with experience working with multiple different stakeholders Excellent communication and external-facing skills

What's in it for you

Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance Industry-leading family leave policies 25 days’ holiday + bank holidays + birthday off (option to buy/sell 5 more) Pension scheme (up to 10% match) and life assurance Hybrid company car

Next steps Apply online and complete a video interview. If successful, you’ll have a recruiter call, followed by a virtual competency interview. Let us know if you need any adjustments along the way, your experience matters. Your career with Virgin Media O2 starts here. #J-18808-Ljbffr