ReceptionTeam Leader

New Yesterday

We are recruiting on behalf of a luxury country house hotel and estate set within beautiful countryside on the outskirts of Berkhamsted, Hertfordshire . Our client is seeking an experienced and guest-focused Reception Team Leader to support the Front Office team in delivering a seamless, five-star arrival and departure experience. This is a hands-on leadership role, ideal for someone who thrives in a fast-paced luxury environment and is passionate about delivering exceptional guest service while supporting and developing a front office team. Key Responsibilities Lead and support the Reception team to deliver exceptional guest service Oversee daily front office operations including check-in, check-out, and guest queries Ensure a smooth and efficient arrival and departure experience for all guests Handle guest feedback, requests, and service recovery in a professional manner Support with training, coaching, and development of team members Assist with rota planning, task allocation, and daily operational organisation Maintain accurate guest profiles and ensure system updates are completed Work closely with other departments to ensure seamless guest experience About You Previous experience in a Reception Supervisor or Front Office leadership role ...
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Location:
Berkhamsted
Salary:
£28,000
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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