Salary £26,438.00 + Service Charge

About Hyatt Regency London Blackfriars

Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank and is a short stroll from St. Paul’s Cathedral, the Tate Modern and South Bank. The Grade II-listed five-star hotel is steeped in regal history, residing on the former grounds of King Henry VIII's Bridewell Palace. The hotel offers 205 stylish guest rooms and suites, 4 meeting spaces, 1 restaurant and 1 signature bar.

Duties & Responsibilities as a Receptionist

• Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
• Verify and establish appropriate credit arrangements for all guests.
• Collect passports and complete all required procedures in compliance with local legislation and Hyatt’s data privacy standards.
• Handle all cash transactions and billing processes accurately.
• Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
• Identify and maximize revenue opportunities through effective upselling techniques.
• Provide guests with comprehensive information about the hotel’s services, facilities, and amenities.

About you

Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.

Just some of the benefits you will enjoy as a Receptionist

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1250 hotels in over 76 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Receptionist role and start your journey with Hyatt Hotels!