RECEPTIONIST About the Danubius Hotel Regents Park We are a 325-bedroom hotel located in central London with a difference. Located by three iconic London Landmarks: Lords Cricket Ground, Regents Park and London Zoo. Situated in St Johns Wood, we pride ourselves in offering a real home from home for business and leisure travellers alike. About the role We are looking for a friendly and enthusiastic hotel receptionist to join our Front Office team. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests. Responsibilities Greeting guests on arrival to the hotel and making them instantly feel at ease Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site food and beverage offerings. Taking bookings by phone, email or walk ins and recording all details in our online system Providing advice and information about local attractions, restaurants and transport options Processing accurately all guest charges. Creating final bills at check-out and processing payments Helping guests with special requests, for example wake-up services and late departures Taking messages and passing them on to guests promptly Dealing with guest complaints or issues in a timely and professional manner Liaising with housekeeping staff to ensure rooms are available for check-in Shifts are based on 5 of 7 days on a shift pattern of early, late and weekends. Salary & benefits Permanent full-time position (37.5 hours per week) Salary £26,363.39 per annum (£13.52 per hour) Incentive program Meals on Duty Pension scheme with enhanced 6% Employer contributions Uniform laundry service Discount travel program in Danubius hotels including Friends & Family discount Candidate requirements Essential : Previous hotel Receptionist experience Excellent customer service skills including telephone manner Good Level of Spoken and written English Desirable : Experience working in a 4 Star hotel Experience using Opera Cloud system. Hospitality qualification, for example BTEC or NVQ diploma Under the Asylum and Immigration Act 1996, evidence of eligibility to work and live in the UK will be required should you be invited to attend an interview. Danubius Hotel Regents Park is an equal opportunities employer.

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