Real Time Analyst

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About

Business Unit: Customer Experience

Salary Range: £24,000 - £30,000 per annum + benefits

Location: Hybrid, some travel required to a hub Glasgow / Gosforth / Leeds

Contract Type: Fixed term contract – 12 months

Our Team

Our purpose is to provide support services across all of Customer Services and Customer Operations, across multi channels, both inhouse and with outsourced partners. We're responsible for ensuring colleagues work to the plan and are scheduled in line with customer demand, working within time regulations and VM principles. We're accountable for managing performance on the day and within a 2-week outlook, ensuring colleagues have adequate development/coaching/team time built into schedules. We empower colleagues by allowing them to self-serve for annual leave, overtime & training where possible. Empowered & happy colleagues provide enhanced customer service.

What You’ll Be Doing

We need you to have

Red Hot Rewards

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide group,together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks –we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Nice-to-have skills

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Location:
Glasgow, Scotland, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
PartTime
Category:
Management & Operations

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