Quality Systems Manager - Matthew Walker Puddings Are you passionate about food safety quality and building strong customer relationships Our Matthew Walker puddings site in Heanor is recruiting a Quality Systems Manager a pivotal customerfacing role responsible for championing maintaining and continuously improving our Quality Management System (QMS). This is an exciting opportunity to influence site-wide standards ensure compliance with customer and industry requirements and play a key role in strengthening customer confidence in our products and processes. About the Role As Quality Systems Manager you will ensure the site adheres to all customer policies codes of practice and industry certifications. Youll challenge and validate systems and processes support continuous improvement and help us manage key risks across the business. Youll also be instrumental in developing strong positive relationships with our customers and internal teams. Key Accountabilities Leadership & Management

Champion crossfunctional collaboration to embed food safety and quality as shared responsibilities across the site. Lead a joinedup approach to food safety and quality across Quality Systems Quality Assurance and Operations. Coach and develop the Quality Systems Coordinator setting clear objectives and supporting training needs. Act as deputy for the Technical Manager when required.

Quality Systems & Compliance

Maintain and evolve the Quality Management System in line with industry standards customer requirements and technical advancements. Ensure full factory compliance with customer policies Codes of Practice and BRC standards. Manage the internal audit programme to meet BRC and privatelabel customer requirements.

KPI Management

Measure trend and report performance against internal and customer KPIs. Drive ownership and followthrough on all KPIrelated actions.

Customer Focus

Support the Site Technical Manager during customer visits and technical audits to ensure successful outcomes. Lead daytoday BRC and retailer audit management ensuring timely and effective closeout of nonconformances. Ensure customer complaints and queries are handled promptly and effectively. Maintain strong communication and collaboration with commercial teams ensuring all requests are managed efficiently. Manage the external audit programme. Undertake any additional duties as directed by the Technical Manager and deputise in their absence.

Qualifications

Degree (or equivalent) in Food Science or a related discipline or significant experience in a similar role Experience working with retailer quality systems Strong understanding of BRC requirements compliance and audit processes HACCP Level 3 qualification Knowledge of HACCP principles and practical application Working knowledge of food production techniques Experience with quality or technical systems Strong computer literacy

Skills Qualities & Experience

Excellent communication skills with the ability to influence and collaborate across teams High attention to detail and a diligent approach to work Strong problemsolving skills and a logical methodical mindset Highly organised able to prioritise effectively and manage multiple tasks Selfmotivated capable of working independently and as part of a team Confident supervisory skills with the ability to lead a team meet deadlines and use initiative A proactive drive to succeed and continuously improve processes

Additional Information What we offer you in return

Excellent Salary Matched pension scheme up to 10% Death in service Cycle to work scheme Retailer discount platform Staff discount And plenty more!

Remote Work : No Employment Type : Full-time Experience : years Vacancy : 1 #J-18808-Ljbffr