Quality Performance Manager

New Yesterday

Quality and Performance Manager

JOB DESCRIPTION
Job Title: IPS – CtW Quality and Performance Manager
Location: National / Hybrid
Hours: Monday – Friday 37.5 pw
Accountable to: Head of Supported Employment

Background

Our IPS (Individual Placement and Support) and Connect to Work services support individuals to overcome barriers and build sustainable, positive futures through employment. Central to our approach is embedding the voices and lived experience of the people we support in everything we do, from service design to delivery and evaluation.
About the role:
We are seeking an experienced Quality & Performance Manager to lead on fidelity, compliance, and performance across multiple IPS and Connect to Work contracts nationwide.
This is a strategic and hands on role, responsible for ensuring high quality service delivery aligned with IPS fidelity standards, while using data and insights to drive continuous improvement, performance outcomes, and future growth.
You will work closely with senior leaders to strengthen service impact, support contract delivery, and contribute to business development.
Job summary:
The Quality & Performance Manager will lead on ensuring high standards of fidelity, compliance, and performance across Intuitive Thinking Skills’ IPS and Connect to Work contracts nationally. The role is responsible for monitoring service quality against IPS Grow and contractual standards, analysing performance data, and driving continuous improvement across multiple teams.
Working closely with senior leaders and Employment Specialist Leads, the post holder will provide expert guidance, oversight, and support to ensure services consistently deliver positive outcomes for participants. The role also plays a key part in developing a robust data and impact framework, supporting strategic decision-making, and contributing to business growth through evidence-led insights.
Key Responsibilities:
Quality, Fidelity & Compliance
•
Ensure all services meet IPS Grow / BASE SEQF fidelity standards and contractual requirements
•
Monitor and improve compliance across all IPS and Connect to Work teams
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Lead fidelity reviews and support teams to achieve and maintain “Good” or above ratings
Performance & Data Insight
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Lead the collection, analysis, and reporting of performance and compliance data
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Develop and present clear, insightful reports to senior leadership
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Build a comprehensive programme impact framework, including engagement, outcomes, and service impact
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Use data to inform strategic decisions and continuous improvement
Leadership & Team Development
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Support and mentor Employment Specialist Leads to improve practice and outcomes
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Work collaboratively with senior programme leads to strengthen service delivery
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Contribute to performance reviews and ensure accountability across teams
•
Promote a culture of high performance, engagement, and continuous learning
Stakeholder & Service Integration

About You:
Essential:
Strong analytical skills with attention to detail
Proven experience in quality, compliance, or fidelity focused roles
Experience managing or supporting teams to improve performance

Desirable:
Experience within IPS or Connect to Work programmes
Knowledge of IPS fidelity frameworks (e.g. IPS Grow / BASE SEQF)
Background in welfare to work, employment support, or any related services

Job Type: Full-time - £36,000 - £40,000 depending on experience
Benefits:
Company pension
Cycle to Work scheme
Employee discounts
Company events

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds
Apply
Location:
London
Salary:
£36,000 - £40,000 /annum
Job Type:
FullTime
Category:
Other

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