Location: 91 Haymarket Terrace, Thistle House, EH12

Salary: £47,535 - £53,227 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Work From Home: Hybrid

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform, aimed at improving outcomes for infants, children, and young people. Children’s Hearings Tribunal Members play a vital role in Scotland’s society by making legal decisions that keep the young person's best interests at heart, regardless of the decision's size.

As a Quality Partner, reporting to the Quality Manager, you will support the delivery of our Quality strategy, fostering continuous improvement and ensuring high-quality tribunals across Scotland.

This role offers an excellent opportunity for an experienced Quality Partner passionate about quality and organizational excellence. You will support and monitor consistent performance and high standards of operational delivery, helping our people make high-quality decisions and supporting the behaviors required to improve outcomes for children and young people.

You should have a proven track record of delivering evidence-informed projects or services, with skills in managing complexity and utilizing data for quality monitoring, evaluation, and improvement. As part of a small team, you will help develop processes to gather evidence and advance our strategic goals.

An effective leader, you will collaborate with the National Team and partners, building relationships and reflecting the perspectives of the volunteer community and individuals with lived experience of the care system. Your commitment to listening and incorporating these voices will shape our practices and policies.

For more details, see our Quality Strategy on our website.

Your Role

As a Quality Partner, you will:

• Influence and collaborate across CHS teams to ensure the implementation and relevance of the Quality Strategy.
• Work with project teams and stakeholders to deliver tangible improvements, challenging practice and culture when necessary.
• Gather and communicate evidence and data to identify strengths and areas for improvement.
• Help shape practice and policy, fostering learning and sharing good practices.
• Support Tribunal Delivery Managers and the network of 130 Panel Practice Advisor volunteers to improve quality.