Job Title: Quality Manager - Facility Management

Department: Quality Assurance / Operations Reports To: Director of Operations / General Manager Location: Hull Employment Type: Fixed Term Contract

Salary: Up to £20 per hour DOE

Job Summary:

The Quality Manager in Facility Management is responsible for developing, implementing, and maintaining quality management systems to ensure the highest standards of service delivery, compliance, and operational performance. This role involves auditing, reporting, training, and continuous improvement initiatives in alignment with client expectations, regulatory requirements, and organizational objectives.

Key Responsibilities:

Quality Management Systems (QMS): Develop and maintain the company's QMS in accordance with ISO standards. Ensure all facility management services meet internal and external quality requirements. Compliance & Auditing: Conduct regular audits (internal and supplier) to ensure compliance with SOPs, SLAs, KPIs, and regulatory requirements. Lead investigations into service failures or customer complaints and implement corrective and preventive actions (CAPA). Process Improvement: Identify inefficiencies and areas for improvement across facility services (e.g., cleaning, maintenance, security, waste management). Lead Lean or Six Sigma projects for service and operational enhancements. Training & Development: Develop and deliver quality-related training...