Quality Manager - Design and Implementation c.£60000 per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Quality Manager  in the Customer Experience and Quality (CX&Q) team. These roles offer you the chance to make a significant impact by influencing the design and implementation of our services, ensuring interactions and customer journeys meet high-quality standards and deliver positive customer outcomes. You will support both our Advice and Guidance Services and facilitate wider-reaching workstreams, maintaining compliance with FCA-approved MaPS Standards across both grants and contracts as well as internal service delivery.We have three opportunities to join our growing Design and Implementation team. Each role will play a key part in shaping how we embed quality into service design and delivery.This is a unique opportunity to work across a range of service areas, with the opportunity to follow services from design through to delivery. You’ll work in a matrix environment, collaborating with cross-functional teams and influencing how quality is embedded at every stage of the service lifecycle.If you're passionate about improving customer outcomes, thrive in a dynamic environment, and want to help shape the future of financial wellbeing services in the UK, we’d love to hear from you.You’ll be pa...