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This role will join the team in order to support the quality department. You will be responsible for the effective running of the QA lab, maintenance of IMS system (BRC & 14001), key trend analysis and on site problem solving for non-conformance/complaint root cause investigation. This is a hands-on role within a small quality team. Main Responsibilities You will report directly into the quality manger and support with site quality functions which include: Root cause analysis (FMEA, 8D, fishbone) Assist with customer complaint handling (investigation, response, RMA) Lead and facilitate non-conformance investigation and reporting Assist with CAPA management Product Testing (FAI) - ensuring product compliance (supporting quality technician) Parts dimensional analysis (CMM) Data collection, collation and development of site improvement activities Quality training with production staff Day to day management of QA lab ensuring good housekeeping & 5S initiatives Calibration and management of lab equipment Support with Internal/external auditing Organise and manage external testing (sensory, migration) Interdepartmental group work (change control, trials, report writing) Trend analysis and monitoring -KPIs Review, develop and implementation of SOPs, WI and Forms Capability studies and performance monitoring - SPC Assist with the maintenance and analysis of management system (BRC, 14001) New product validations and subsequent report writing Essential skills Educated to a high level in Quality or related topics (process/plastic/chemical engineering) or proven industry experience equivalent Experience using quality tools (8D, FMEA, Fishbone) Strong organisational (record keeping), report writing and communication skills Familiarity with NPD/new product launch processes Ability to use metrological equipment Experience of internal auditing Strong analytical skills (capability studies, SPC) IT literate and proficient in Microsoft office Desirable skills A strong understanding of injection moulding Knowledge/familiarity with food packaging industry standards/regulations/legislation including BRC Previous experience in a plastic packaging manufacturing or FMCG company Previous experience using CMM machine – Hexagon is preferable Six Sigma belt or equivalent experience Knowledge/familiarity with ISO14001 Previous experience with Microsoft dynamics The Company UNITED CAPS is a global industry reference for the design and production of high performance plastic caps and closures. As a dedicated partner, we enable customers to evolve and extend their own packaging solutions and to maintain their leading position. Therefore we make custom designed specialty closures for a wide variety of international companies in the packaging markets. The company is headquartered in Luxembourg and has manufacturing facilities in Belgium, France, Germany, Hungary, Ireland, Luxembourg, Malaysia and Spain. Our Values Respect your colleagues as individuals and accept their Be a team player. Trust your colleagues, have confidence in their competencies and respect their responsibilities Be reliable and honour your commitment Keep the customer in mind in all your actions Be honest when exercising your responsibilities Keep an entrepreneurial mindset. Suggest initiatives.

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