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Quality Assurance Manager

Location: London

Salary: £70,000 - £75,000 [DOE]

Position: Permanent | Long-term

The Role

We are recruiting a Quality Assurance Manager to lead and manage quality assurance activities across a major utilities and infrastructure programme in London.

This role sits at a strategic and operational level, overseeing quality systems across complex multi-utility diversion and enabling works, including water mains, sewer, gas and high-voltage cable packages. You will be responsible for ensuring robust governance, compliance and right-first-time delivery during a critical phase of works supporting future large-scale development.

Operating in a highly constrained urban environment, you will provide leadership to QA/QC personnel, work closely with engineering and construction management teams, and act as the focal point for quality assurance across the programme.

Key Responsibilities

Lead and manage the project quality assurance function across utilities and civils works.

Develop, implement and maintain the Project Quality Plan in line with contractual and regulatory requirements.

Oversee the preparation, review and approval of Inspection & Test Plans (ITPs), checklists and quality documentation.

Ensure effective implementation of quality processes on site through audits, inspections and surveillance activities.

Manage non-conformance reporting (NCRs), ensuring timely close-out, root cause analysis and preventive actions.

Provide leadership and guidance to QA/QC technicians and site teams to embed a strong quality culture.

Act as the primary point of contact for quality matters with clients, designers, subcontractors and stakeholders.

Review and approve handover documentation including assurance packs, commissioning records and O&M manuals.

Monitor trends, report on quality performance and lead continuous improvement and lessons-learned initiatives.

Support readiness for audits and inspections, ensuring compliance with standards, specifications and industry best practice.

Requirements

Proven experience in a Quality Assurance Manager / Quality Manager role within civils, utilities, water or heavy infrastructure.

Strong working knowledge of quality management systems, ITPs, audits and NCR management.

Experience managing QA/QC teams and interfacing with senior project stakeholders.

Excellent document control, reporting and governance skills.

Confident working within complex, high-density urban construction environments.

Strong communication and leadership skills with the ability to influence delivery teams.

Proactive, organised and committed to driving a “right-first-time” culture.

Full UK driving licence .

Why This Role

Opportunity to lead quality assurance on a major, technically complex multi-utility programme in central London.

Long-term contract with involvement across multiple phases of diversion and enabling works.

High-impact role with real influence over project quality systems and outcomes.

Work alongside an experienced delivery team on critical infrastructure improvements.

Interested? Apply now!

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