LocationSwadlincote / Hybrid Vacancy TypePermanent/Full Time Application DeadlineMonday, April 20, 2026 Job SummaryHealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 240,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. We are recruiting for a Quality Assurance Lead to join our Quality Department. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you! Main Responsibilities We're looking for a patient-focused Registered Pharmacy Technician to join HealthNet Homecare as a Quality Assurance Lead. In this key role, you'll manage Product Quality Issues (PQIs), working in partnership with Market Authorisation Holders and the NHS, support medication safety, and help ensure the highest standards of patient care and regulatory compliance across our homecare services. You will have strong communication skills, a passion for quality and patient safety, and significant experience in patient counseling. Interested? Apply today and join a team that is driving quality across homecare services. The Quality Assurance Manager is responsible for managing, investigating, and coordinating all Product Quality Issues (PQIs) to ensure patient safety, regulatory compliance, and high‑quality service delivery. The role will provide patient counselling to promote optimal medication use and adherence, which will support improved patient outcomes through safe and effective use of their medicine. Product Quality Issue Management:

Lead in the management of PQIs Ensure accurate patient records are maintained Ensure robust communication with Marketing Authorisation Holders (MAHs) and the NHS Troubleshoot product/device issues and escalate as needed Maintain the PQI mailbox and ensure timely case progression Manage product requests, safe storage, tracking, and returns to MAHs Work with all stakeholders to ensure appropriate reimbursement Develop PQI standard operating procedures, job aids, and work instructions Liaise with MAHs regarding product investigations and follow-up Prepare PQI data and reporting for internal teams, NHS, pharmaceutical clients, and finance Support finance in handling invoice disputes

Patient Safety & Medication Support:

Support HealthNet's pharmacy and nursing teams in their assessment of PQIs to determine if likely product or training issue. This will involve contacting patients to discuss the reported issue Provide clear, accurate advice on medication usage, dosage, storage, and administration to patients and carers Support patients with adherence strategies and answer medication‑related queries Support the pharmacovigilance team in responding to adverse events and medicine information queries Conduct medication reconciliation and home stock checks to support PQI management

Training and Governance:

Support training of HealthNet staff about PQIs and pharmacovigilance reporting Maintain and update SOPs

Quality, Compliance & Audit:

Support ongoing audit readiness across HealthNet quality processes Ensure PQI management complies with GDP, ISO 9001, GPhC, CQC, NHS, and client requirements Maintain accurate documentation within CRM and quality systems Support internal/external audits with evidence and process oversight Collaborate with the pharmacovigilance team on product‑related safety events Represent the quality assurance team in client meetings regarding compliance, PQIs, and product returns

Cross-Functional Collaboration:

Work with the logistics team and their affiliates, nurses, pharmacists, and Patient Support teams to maintain patient safety Support continuous improvement initiatives related to PQIs

Experience and Skills:

Knowledge of medication safety and patient counselling Experience in pharmacy, healthcare, homecare, or regulated environments (essential) Experience in patient‑facing roles (essential) Familiarity with PQIs, pharmacovigilance, or quality systems (desirable) Previous experience in a management role (desirable) Excellent written and verbal communication skills (essential) Attention to detail Ability to prioritise time efficiently, excellent problem‑solving skills, and adaptability to change Capable of working independently and willing to take initiative when discrepancies are found Good computer skills, including MS Office suite and ability to learn new programs

Qualifications:

NVQ Level 3 Pharmacy Services / Pharmacy Technician (essential) GPhC registration as a Pharmacy Technician (essential) Science or healthcare degree (desirable) Project management: 2 years (desirable)

Personal Skills & Qualities:

Strong verbal and written communication skills Good listening skills Strong project management skills Self‑motivated, dedicated, with a committed approach Good problem‑solving and planning skills Ability to multitask whilst working under pressure Flexible, proactive, resourceful, and efficient Good attention to detail Team player and supportive of others Excellent IT and data management skills Resilient and adaptable

Key Competencies:

Planning and Organising Teamwork and Leadership Motivation and Commitment Decision Making Delivering results Communication Problem Solving

What We Offer:

Competitive salary structure 25 days holiday + bank holiday Pension Scheme Ongoing training and development Professional registration fees paid Employee Assistance Programme including 24/7 access to remote GP appointments Refer a friend scheme Uniform provided Kit bags for all Homecare Nurses Eyecare Vouchers Perks and benefits via Perkbox Long service awards

Please note: Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will be in touch shortly. #J-18808-Ljbffr