Quality & Insights Manager Newcastle upon Tyne, hybrid working minimum 2 days office based per week Permanent, full (37.5 hpw) Earn £40,000 pa, with brilliant benefits! Previous applicants need not apply Home, a place where you belong You know that great service doesnt happen by accident. Its built on care, consistency and a clear picture of how were doing. If youve ever thought theres a better way to do this and wanted the space to make it happen, this could be your moment. Were looking for someone who can bring quality assurance to life, not just in processes, but in how our colleagues work together, learn and grow. With experience of coaching and training a new team. Youll be the person who spots whats going well, sees where we can improve, and turns that into insight that will drive changes that really matter for our customers. Youll join our friendly Customer Service Quality and Improvement team, where we work hard to make sure every customer gets the right service, first time. Youll have the freedom to dig deep into the details to share insights and manage the actions that drive better customer experiences. What youll do Build and manage a simple, consistent quality assurance framework that works for everyone and drives excellent customer outcomes and brilliant colleague experience.

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