Shape the future of commercial property claims. Join a globally respected insurer where you’ll work on a highly regarded international property portfolio while helping build and grow an exciting real estate book.

About the Company

Our client is a highly respected global insurer with a strong reputation for technical expertise and collaborative client service. With an established and highly regarded international property portfolio, the organisation is recognised in the market for its technical claims capability and strong broker relationships. The London team works closely with underwriting, distribution and engineering colleagues, providing a dynamic environment where claims professionals are visible in the market and able to influence outcomes.

Role Summary

An opportunity has arisen for a Property Claims Specialist to join the London-based team, handling a portfolio of commercial property claims across the UK wholesale and retail markets. The role offers exposure to an established international programmes portfolio that is well respected in the market, while also playing a pivotal role in the continued growth of the business’s commercial real estate portfolio.

You will manage claims end-to-end while working closely with brokers, underwriters and engineering teams. This position provides exposure to complex programme structures, market negotiations and senior stakeholders, making it ideal for someone looking to broaden their technical expertise while contributing to the development of a growing area of the business.

Key Responsibilities

• Manage a portfolio of commercial property claims from first notification through to settlement
• Conduct coverage analysis, fact investigation and loss evaluation
• Develop and execute appropriate claims resolution strategies
• Select, instruct and manage external experts and vendors, including cost oversight
• Engage with brokers and internal stakeholders to negotiate and influence claims outcomes
• Provide accurate reporting and updates on claim developments to internal stakeholders
• Collaborate with underwriting, sales and risk engineering teams to provide claims insights
• Play a key role in supporting the continued growth of the commercial real estate claims portfolio

Skills & Experience

• Experience handling commercial property claims within the primary insurance market
• Strong understanding of coverage analysis, investigation and claim valuation
• Ability to manage claims end-to-end and influence outcomes with brokers and stakeholders
• Experience working with external experts such as loss adjusters and technical specialists
• Strong communication, negotiation and relationship-building skills
• A proactive, self-starting mindset with the ability to work in a collaborative team environment
• Interest in developing expertise across international programmes and commercial real estate portfolios