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New Start is looking for an experienced and enthusiastic Project Manager – Recovery Services to take responsibility for our 24-hour Harm Reduction Service – part of the RISE Services (Liverpool’s Recovery Pathway). The role will involve managing a dedicated team of trauma-informed practitioners who work closely with service users to stabilise them, improve wellbeing, and actively coach/educate them to reduce harmful practices and risk-taking behaviours. Support delivered at the service is based upon the underpinning principles of a ‘women’s centred approach’ and aims to assist with tackling the complexities encountered by who face multiple disadvantages. The project sits at the beginning of the pathway and is an ideal first step for who wish to stabilise and possibly contemplate, or even aim for a personal future in recovery.

The position is based in Liverpool on a full-time, permanent basis, working 37.5 hours per week Mon-Fri, 9am – 5pm. In return you will receive a competitive salary of £32,493 per annum.

About the role:

The Project Manager will have an excellent understanding of addiction, substance misuse, domestic violence, chaotic client groups, homelessness and experience of the intertwined complexities and dynamics of multiple disadvantages. Working to oversee the team of Support Practitioners, you will continually work to also uphold a culture that focuses on women’s-expressed need and lived experience; is trauma informed; and accepting that some women passing through the service will want recovery as a future goal, whilst others may not see abstinence as an option, but wish to live a healthier more stable life in which they remain safe and reduce personal risk in various areas.

Responsibilities as our Project Manager will include:

Managing, motivating, supporting and developing the staff team, leading by example, to ensure service users and stakeholders receive an excellent service

Overseeing and supervising staff caseloads, supporting professional recording and task completion via the IMS system

Assisting the staff team to drive direct outcomes for service users in-line with contractual requirements

Ensuring the safe and effective delivery of services, including risk assessment, safety planning, and the safeguarding of adults

Promoting the safety, security and welfare of both staff and service users whilst on shift

Overseeing security and compliance requirements associated with managing a large HMO

Managing the staff rotas ensuring consistency of staffing levels at all times

Committing to being part of the on-site services on-call team / out of hours rota one week per month

Holding responsibility for the effective management, recording and submission of incidents at the project

Monitoring and driving service performance in line with KPIs, ensuring accurate recording, data quality, and timely reporting

Leading on quality assurance processes, including audits of support plans, risk assessments, and case management systems

Using performance data to identify trends, inform service improvements, and address any areas of underperformance

Acting as the safeguarding lead within the service, ensuring effective risk management, safety planning, and partnership working with relevant agencies

Managing and responding to high-risk incidents, ensuring appropriate escalation, recording, and organisational learning

Representing the service at multi-agency meetings (e.g. safeguarding, MARAC, MDTs) where required

Supporting service users to progress through the Recovery Pathway, working closely with partner services to enable appropriate and timely move-on

Contributing to the ongoing development of the service, ensuring delivery remains aligned with best practice and emerging needs

Building and maintaining effective relationships with commissioners, partners, and local stakeholders

Providing regular supervision, reflective practice, and performance management to staff, ensuring high standards of delivery

What we’re looking for in our ideal Project Manager:

A minimum of 2 years management / supervisory experience in a similar setting (Essential)

NVQ Level 3 or above in Health & Social Care (Essential)

Management qualification / currently working towards completion of - NVQ Level 5 in Leadership and Management or equivalent (Essential)

Demonstrable experience of effectively managing, leading, motivating and inspiring staff (Essential)

A minimum of 3 years’ experience in a similar post supporting such as floating support /outreach services, hostel provision, domestic violence refuge or a residential setting (Essential)

Experience of case work (Essential)

Driver with access to own vehicle (Essential)

Relevant experience of the IMS system, MainStay system, or a similar Capita platform (Desirable)

Knowledge and experience of the Property Pool Plus system (Essential)

Relevant knowledge and experience of working with women in addiction, domestic violence situations, and/or have offending complex backgrounds (Essential)

Current working knowledge of the barriers facing women individuals (Essential)

Relevant knowledge and experience of working with the following client groups: substance misuse, street workers; mental health; domestic violence; refugee status and multiple complex needs and homelessness (Essential)

Experience of managing a large HMO (Essential)

Knowledge and understanding of promoting Health & Safety in the Workplace, and in HMO’s

Knowledge and understanding of Safeguarding procedures and legislation within statutory and non-statutory services

Previous experience of multi-agency working

Experience of managing high-risk or complex incidents within a supported accommodation or similar setting (Essential)

Strong working knowledge of safeguarding processes and multi-agency working, including involvement in formal safeguarding procedures (Essential)

Experience of monitoring service performance and working towards KPIs or contractual targets (Essential)

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