About Us - Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled. John Crane is part of Smiths Group , For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected. Now let’s hear it directly from the creators – About | John Crane Connect with us on LinkedIn: John Crane: LinkedIn Job Description We have a fantastic opportunity for a Contracts Coordinator working within Production area. This is a crucial role in order to support John Crane to optimise our operational performance through this proactive and customer-focused position as a Contracts Coordinator. As Coordinator you will be responsible for ensuring the seamlessly smooth operation of your customer portfolio by managing inquiries, resolving issues, and maintaining customer satisfaction through the management of each operational milestone from contract handover to shipment of goods. This role is a full-time role based from our Headquarters within Slough working Monday to Friday in normal hours. John Crane is an equal opportunity employer. We celebrate and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Serve as the primary point of contact for commercial inquiries via phone, email, and in-person interactions. Respond promptly and courteously to requests, concerns, and complaints, striving to exceed their expectations, always placing the “ Customer 1st”. Coordinate with internal departments, including sales/commercial, operations and engineering to address customer needs and resolve issues effectively. Process orders (new and/or aftermarket), returns, and exchanges accurately and efficiently through the loading of requirements/components into SAP to drive supply of both internal and external components within project timelines. Vigilantly manage the orderbook intake for informed decision making. Monitor customer satisfaction levels and gather feedback to identify areas for improvement. Assist in the development and implementation of customer service policies and procedures. Stay updated on product knowledge and company policies to provide accurate information to customers. Collaborate with team members to ensure seamless communication and workflow within the customer service department. Host customers and inspectors on site related to your project. Perform other duties as assigned to support the overall success of the customer service team. The Individual Previous experience working within production for engineering Customer service focused Proficient in using an ERP software Excellent communication skills Strong analytical and problem solving skills Clause We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, , , , , , , economic status, , , or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace . At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers – John Crane ) or LinkedIn.