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Job Description

Freightserve recruitment are looking for a Freight Project Coordinator focusing on Seafreight for a busy well-established niche Freight Forwarder based in the Hayes, Middlesex area.

Our team is dedicated to delivering on-time, customised event transport solutions to valued clients spanning the world of Live Touring, Theatre, Film, TV and Sport. We work closely with our clients to deliver the most budget-efficient, environmentally aware, time-sensitive solutions, based on the individual requirements of each project.

Job Description:-

Follow, champion and lead by example on all Company's Standard Operating Procedures. Liaise with airlines, ocean lines and hauliers to obtain best possible rates and securing the booking. Assist with organising and delivering logistical aspects of a tour/event as required by the Project Manager. Create trusted relationships with clients, colleagues, and other stakeholders. Ensure all quotes are raised and followed-up with the client, taking a proactive approach to customers to see if they wish to proceed. Timely communication with the client updating them on their shipments. Responsible for following shipments, set-up end to end monitoring which may require completion outside of core hours. Ensure good practice in shipment tracking. Convert quotes into live projects in accordance with our SOPs. Update system with current job costs without delay so the billing can be actioned. Accurately record all job details in system and Invoice jobs at the earliest opportunity. Help assist with preparing ATA Carnets and proactively monitor their tracking. Assist with preparing shipment documents such as AWB, customs entries and BOLs. Update the warehouse team with details of any expected warehousing requirements, collections, deliveries, freight builds. When required assist with any warehouse loads/unloads (under supervision and direction). Adhere to any company initiatives to improve efficiencies and contribute to long term operational excellence. Ensure that all planned and active shipments are added to the relevant tracking sites at the earliest opportunity. Review and assess the importance of all tracking status messages received and bring any anomalies to the attention of the Project Manager.

Essential Skills, qualifications, and experience:-

Previous freight forwarding experience. System and process driven with very high attention to detail. Dynamic, flexible and always lead by example on our standard operating procedures. Effective communicator within a team setting. Ability to use own initiative and to escalate matters appropriately. Positive and professional attitude and willingness to help when needed. Five-year background check. DBS background check. Flexible to the needs of the business.

Working hours are Monday - Friday

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

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