Programme Manager - Contact Centre

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Programme Manager - Genesys Contact Centre Delivery (Contract)
Location: Birmingham, London, Bristol, Manchester (UK) Contract: 12 months Inside IR35
About the Role
A leading global technology company is seeking an experienced Programme Manager to lead the delivery of a Genesys Contact Centre (CaaS) solution. This is a high-profile programme requiring strong leadership, deep technical understanding of contact centre platforms, and proven experience in managing large-scale transformation initiatives.
Key Responsibilities
Drive end-to-end delivery of Genesys Cloud (CaaS) solution across multiple workstreams. Manage programme governance, budgets, timelines, and stakeholder engagement. Coordinate with technical teams, vendors, and business units to ensure successful implementation. Oversee migration and integration of contact centre systems into Genesys platform. Ensure compliance with security, regulatory, and operational standards. Provide regular reporting to senior leadership and manage risks/issues proactively.
Essential Skills & Experience
10-12+ years experience in Contact Centre transformation programmes. Proven track record of delivering Genesys CaaS solutions in the recent past. Strong programme management skills (planning, governance, stakeholder management). Excellent communication and leadership skills. Ability to manage complex, multi-site delivery with significant travel requirements.
Preferred Qualific...
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Location:
London
Job Type:
FullTime
Category:
Customer Service & Support

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