ROLE: Product Technical Support Specialist

LOCATION: Woking

SALARY: £30-35K, Bonus Structure, 24 Days Holiday, Pension.

Alcedo Selection is proud to be partnered with a global market leader in the manufacture and distribution of graphic materials. They are well known for exceptional products, which outperform competitor offerings in real-world applications as well as supporting valued customers with unequalled customer service. The company’s global reach has shown significant growth over the last 10 years: they are now specified daily by sign and digital professionals around the world. Class-leading manufacturing, selection and conversion processes guarantee the highest standards of quality, technical compatibility, and consistency in the industry.

As the company has grown, it continues to invest in customer service and technical support to offer its customers market leading service. The newly created role of Product Technical Support Specialist has been created to expand the technical support team. The role provides best-in-class product advice, and technical support to customers and dealers.

The candidate will likely have come from a wide format graphics print production or installation background, with expertise in digital print, colour management and application. Through telephone support, and the use of CRM, you will be providing excellent customer experience. You will be effectively resolving cases, troubleshooting, ...