Product Owner

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Job Title: Senior Product Owner Job Description Join a newly formed team focused on enhancing Customer Experience & Engagement by shaping the digital customer Experience. This role requires a Senior Product Owner to lead customer engagement journeys and drive improvements in digital Experience capabilities. The position offers an initial six-month engagement, working on critical missions to advance customer engagement strategies. Responsibilities
Lead and support the delivery and growth of customer engagement journeys.
Develop a holistic view of the customer to improve self-service and promote engaging content and tools.
Leverage customer insights to enhance the digital customer Experience across various channels including mobile apps, email, push notifications, telephony, and social media.
Segment customers based on profiles to deliver tailored engagement strategies.
Focus on key aspects of customer engagement missions, prioritising customer needs and satisfaction.
Drive innovation and adaptability in response to customer feedback and evolving expectations.
Empower customers with useful information and support, building trust through transparency.
Essential Skills
Experience in customer engagement channels with a focus on improving and reshaping customer engagement.
Proven track record as a Product Owner driving team performance to enhance customer Experience.
Ability to define and communicate a clear product vision aligned with business objectives.
Expertise in prioritising features based on value and impact.
Strong stakeholder management skills, building relationships with internal and external stakeholders.
Experience in backlog management, creating and maintaining a well-prioritised product backlog.
Additional Skills & Qualifications
Experience in writing user stories and acceptance criteria.
Proficiency in customer journey mapping and engagement strategies.
Knowledge of agile and scaled agile methodologies.
Experience with CACI segmentation and omni-channel customer engagement deliveries.
Why Work Here? This position offers the flexibility of working one day per week in either London, Edinburgh, or Manchester, allowing for a balanced work-life integration. You will be part of a team that values innovation, transparency, and customer-centric solutions, providing opportunities to make a significant impact on customer engagement strategies. Work Environment Work within a dynamic team that utilises advanced technologies and innovative strategies to enhance customer engagement. The role involves collaboration with various stakeholders and requires effective communication across multiple channels. The flexible work arrangement supports a healthy work-life balance.
Location Edinburgh, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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Location:
London
Salary:
not provided
Job Type:
FullTime
Category:
Marketing

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