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Job Description Summary

Job Description

JOB TITLE: Product Intelligence Analyst

LOCATION: Bristol or London

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity

Do you want to be part of the largest transformation in financial services in a generation? Lloyds Banking Group is investing over £2bn in delivering growth over the next 3 years, including significant investment in our transformation to a data and technology-led organization.

The Personalised Experiences and Communications platform (PEC) is central to this transformation, working with the UK's second-largest customer dataset and the latest tools via Google’s Cloud Platform, to enable real-time personalized experiences for customers across our brands and channels.

We are seeking a Product Intelligence Analyst to help establish a culture of continuous improvement and data-driven decision-making. If you are committed to embedding data insights into product development, we'd love to hear from you!

About us

Join us to make a difference to customers and enjoy a fulfilling career with great colleagues, transforming workspaces, hybrid working, and diverse career opportunities.

Key Accountabilities

1. Embed ‘continuous product discovery’ into Platform practices, integrating insights at every stage of product development.
2. Apply analytical techniques to uncover insights into customer behavior and product performance to inform decisions that enhance engagement and outcomes.
3. Develop experimentation frameworks to foster innovation across the Platform.
4. Create performance measurement frameworks to track progress and inform next steps.
5. Identify opportunities for data improvement to support key results.
6. Contribute to and shape a Platform-wide analytical community of practice.
7. Build strong relationships with business and technical partners across the organization.
8. Provide evidence and challenge to influence the strategic direction of the Platform and its Products.
9. Support data transition from GDW to GCP, maintaining continuity.

Key skills

1. Experience in Business Intelligence & Analytics.
2. Strong communication skills for effective stakeholder collaboration.
3. Ability to tell stories through data and dashboards to varied audiences.
4. Proficiency in SQL, with a desire to learn GCP & BigQuery.
5. Experience with Data Visualisation tools like Tableau or Power BI, with an eye on Looker.
6. Understanding of structured and unstructured data landscapes.
7. Excellent influencing skills and business acumen, especially in financial services.
8. Knowledge of dashboard principles and best practices.
9. Familiarity with JIRA and Confluence is a plus.

About working for us

We aim to be the leading UK employer for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We offer flexible work arrangements, reasonable adjustments, and are committed to an inclusive environment where everyone can thrive.

Our benefits include a pension contribution of up to 15%, annual bonus, share schemes, lifestyle benefits, and 30 days’ holiday plus bank holidays.

Join us to do meaningful work that impacts millions and helps Britain prosper.

Data safety and inclusivity

We prioritize data security and only request sensitive information during formal stages of recruitment. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to contribute and succeed.