Job Title: Product Content & Customer Support Coordinator Location: Stockley Park, UK Salary: £27,000 – £30,000 per annum Contract: Part Time, Temporary to Permanent 5 days a week 22.5 to 30 hours per week

Holidays: 28 days plus bank holidays and additional benefits

About the Role: We are recruiting on behalf of a leading luxury brand for a meticulous and organised Product Content & Customer Support Coordinator. In this role, you will ensure that all products are presented online with accurate images and descriptions across multiple websites and portals, maintaining the high standards of the brand. You will also provide support to the customer service team as needed, helping to deliver the exceptional service that luxury customers expect.

Key Responsibilities Product Content & E-commerce Support

Support the Product Content Team with item setup and content creation. Create, edit and publish product descriptions, specifications and images across e-commerce platforms. Ensure product content meets brand guidelines and quality standards. Correct categorisation errors for existing products. Contribute to best-in-class product detail pages (PDPs) and an excellent end-to-end shopper experience. Sales & Order Administration

Accurately enter sales orders into SAP. Provide order confirmations and pro-forma invoices to customers. Prepare documentation required for invoicing and shipping. Arrange transportation with logistics partners. Produce order labels and shipping sundries. Maintain accurate archiving and records. Send reports to internal stakeholders as required. Customer Support

Handle customer enquiries via email and phone. Process orders, returns and pricing enquiries. Resolve issues efficiently while maintaining high levels of customer satisfaction. Manage UK customer requests through to resolution. Cross-Functional Collaboration

Work closely with logistics and inventory teams to ensure timely and accurate order fulfilment. Liaise with finance regarding invoicing discrepancies and payment queries. Attend internal meetings with other departments relating to shipments and operations. Support the sales force with general administrative and operational tasks to help achieve team objectives. General Administration

Process queries and returns. Support the Operations Team with ad hoc administrative tasks. Assist management with additional duties as required. Key Skills & Experience Minimum 2 years’ experience in an administrative role. Experience working with e-commerce platforms. Strong IT skills, including MS Word and Excel (intermediate level). Accurate data entry with strong attention to detail. Confident communicator with excellent written and verbal English. Highly organised and methodical, with the ability to prioritise workload. Comfortable working under pressure and meeting deadlines. Proactive team player who can also work independently. Analytical mindset with a collaborative approach to improving processes. Fluent in English. What We’re Looking For A well-organised, reliable individual who thrives in a fast-paced environment. Someone who enjoys working across multiple teams and stakeholders. A proactive, positive team player with a strong customer-focused mindset