If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Process Improvement Specialist (LawTech) Our US law firm client is seeking a Process Improvement Specialist (LawTech) to drive operational excellence by analysing and redesigning legal and business workflows in their London office.  In this role, you will act as a bridge between end-users and technical teams, blending hands-on project delivery with effective change management. Salary to £55,000 £100 monthly employee contribution that can be used for lunch or other expenses Free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (4 days in the office / 1 day remote) Key Responsibilities of the Process Improvement Specialist (LawTech): Map current-state workflows, identify friction points, document requirements, and design improved procedures using appropriate methodologies. Partner with Innovation and IT to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms). Serve as liaison between lawyers, business stakeholders, and delivery teams. Triage, escalate, and coordinate resolution of user issues and enhancement requests. Contribute to cross-functional initiatives (practice groups, Pricing, Practice Management, LPM, KM). Run workshops, focus groups, and feedback loops. Develop training and 1:1 coaching. Monitor usage to surface insights and iterate. Skills & Requirements of the Process Improvement Specialist (LawTech): Law firm experience in business analysis, process improvement, and legal operations. Ability to translate complex requirements into clear, actionable solutions. Familiarity with legal tech platforms and collaboration tools. Knowledge of process improvement methodologies and KPI/benefits tracking. xehkeey Strong analytical skills and comfort working with data.