Job Description

Principal ServiceNow Engineer (New Bailey, Manchester, United Kingdom) Hybrid: 3 days a week in our Manchester, Leeds, Birmingham, Bristol, Belfast, or London offices (flexible 2 days remote).

Why this job matters

Join BT as a ServiceNow Platform Engineering Principal! The ServiceNow Platform is central to our digital transformation, supporting customer interactions, colleague collaborations, and services across Networks and HR. This role is pivotal in enhancing service delivery and driving innovation within BT.

As a hands-on software engineering lead, you will shape the future of our digital landscape, defining engineering patterns and guardrails for diverse squads serving various business areas. Your expertise will guide complex, platform-wide initiatives, ensuring excellence across the ServiceNow environment within BT Group.

Be part of a team at the heart of digital transformation, making a difference in how we connect and serve. Lead, innovate, and promote engineering excellence in a dynamic, inclusive environment.

Your responsibilities include:

1. Defining and maintaining ServiceNow engineering patterns and standards for scalable, reusable system components with minimal customization.
2. Ensuring high engineering quality through code reviews, testing protocols, and fostering a culture of excellence.
3. Governing the platform's technical implementation, ensuring alignment across delivery teams.
4. Assessing engineering requirements to meet service goals in the service assurance space.
5. Leading the ServiceNow Engineering community, driving collaboration and continuous improvement.

Leadership standards include:

• Leading inclusively and safely, building trust through self-awareness, honesty, and integrity.
• Owning outcomes, making decisions that benefit the organization.
• Delivering value to customers and the business.
• Demonstrating commercial focus with an external perspective.
• Fostering growth mindset and building diverse, future-ready teams.

About us

BT Group, a pioneer in telecom, owns brands like BT, EE, Openreach, and Plusnet. We are transforming with major investments in digital infrastructure, including full fibre broadband and 5G, aiming to revolutionize connectivity and customer experience.

We are committed to simplifying systems and processes, leveraging AI and technology to create the UK's best telco. Change is on the horizon, and BT Group is leading the way in connectivity and innovation.

Additional notes:

Roles are full-time but flexible arrangements can be discussed. We support adjustments for the application process. We encourage applications from diverse backgrounds, including those who may not meet every requirement, to foster an inclusive workplace.