Principal Service Manager (Standard Support)

2 Days Old

Principal Service Manager (Standard Support)
Department : Digital, Data & Technology Group
Salary : Starting from £46,735, rising to £55,755
Closing date : Thursday 31 July 2025
About the role
The Principal Service Manager is key to the delivery and optimisation of IT support services to the University.
With proven success in leading and improving IT service support, they are responsible for the provision of 1st and 2nd line support.
This includes assistive technology support and incident management.
Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action.
The role holder is responsible for operational IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies.
They are responsible for the day-to-day management of teams including planning the resources and capabilities required.
Strong working relationships with colleagues across the department is essential to enable collaborative, coherent support services.
They are accountable for developing and meeting performance targets, identifying area...
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Location:
Bath
Salary:
£55,000
Category:
IT & Computers

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