Pre-Sales Customer Solutions Engineer – Global Legal Tech SaaS. Remote – 19907 Join to apply for the Pre-Sales Customer Solutions Engineer – Global Legal Tech SaaS. Remote – 19907 role at RR Overview At Actionstep, we are looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that’s reshaping how midsize law firms run their businesses. If you’re excited by problem-solving, energised by collaboration, and motivated by helping customers unlock the full power of innovative legal tech, we’d love to meet you. Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world. The Role at a Glance

Pre-Sales Customer Solutions Engineer Hybrid - London (Kings Cross) with travel to client sites as required Competitive Salary and Bonus possibilities Plus Great Benefits & Perks Company: Comprehensive legal business management platform for midsize law firms Pedigree: Fast growing, dynamic SaaS business with a global customer base and team

Your Background / Skills Your Background / Skills: Experience in sales engineering or technical pre-sales. Knowledge of the legal industry. Experience with Salesforce CRM. About Us Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. The Sales Team forges strong customer and partner relationships and communicates how Actionstep empowers law firms to succeed by giving them time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology to ensure a high-performing, future-ready sales function. The Pre-Sales Role The Pre-Sales Customer Solutions Engineer is a powerhouse within our Sales Team — where technical mastery meets real-world impact. You’ll dive into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You’ll blend problem-solving with technical expertise to showcase the full potential of Actionstep, partnering with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth. Responsibilities

Translate customer needs into clear, implementable solutions and compelling demos. Collaborate with Sales to drive adoption and customer success. Contribute to shaping the future success of firms using Actionstep.

What we offer in return

Further develop and grow your sales technique with the support of sales leadership Flexible working Unlimited leave Competitive salary and bonus possibilities Pension contributions Private medical, dental and life insurance Socials, lunches and team-building events Outstanding office in Kings Cross, with espresso drinks and beer on tap Relaxed and friendly team who genuinely care about and trust one another Fantastic training and development opportunities

Experience & Qualifications Essential

Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience Proven experience in sales engineering or technical pre-sales within tech Strong communication and presentation skills; able to explain complex accounting concepts to all audiences Strategic thinker with strong problem-solving abilities Willingness to travel for on-site customer work Comfortable using Office 365

Desirable

Experience with Salesforce.com Knowledge or exposure to the legal industry

Personal Skills & Competencies

Able to work independently and as part of a team Strong multitasking and workload management skills Effective time-management practices Excellent communication and interpersonal skills Team-oriented and collaborative mindset

Application & Privacy Notice Application notice: We take your privacy seriously. You may be contacted by email, text or telephone during the recruitment process. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. #J-18808-Ljbffr