Practice Manager

If you want to know about the requirements for this role, read on for all the relevant information.
Location: Main site SW9; planned relocation to new Vauxhall premises in 2027
Salary: £38-£45,000 per annum, DOE
Hours: Full time

Role summary

The Practice Manager will lead the day-to-day operational management of two busy GP practice sites, ensuring safe, efficient and high-quality services for patients and staff. The post-holder will take a hands-on lead on HR and people management, operational workflows and site coordination, acting as the operational right hand to the Practice Business Manager so they can focus on business and strategic work.

Key responsibilities

Operational management (multi-site)

• Oversee the smooth running of daily operations at the main SW9 site and North Lambeth branch, maintaining a consistent, high standard of patient experience.
• Ensure effective appointment systems, patient flow and administrative processes, making full use of EMIS and other practice systems.
• Carry out regular visits to the branch (at least weekly) to check processes, resolve issues and ensure compliance tasks are completed.
• Support planning and operational preparations for the move to the new, purpose-built flagship premises in Vauxhall (three floors, shared 16,000 m site).

People leadership & HR

• Line manage reception, admin and HCA teams, providing visible day-to-day leadership and acting as first point of escalation for staffing issues.
• Lead HR processes including recruitment, onboarding, inductions, sickness and absence management, performance management and disciplinaries, working with the Practice Business Manager and external HR advisors (e.g. Peninsula) on complex cases.
• Clear HR backlog, ensuring staff records, documentation and historic files are correctly updated, scanned and stored.
• Build a professional, accountable culture where staff understand expectations, feel supported, and respect the authority of the management team.

Compliance & governance support

• Support the Practice Business Manager with delivery of compliance and governance requirements (e.g. CQC, infection prevention and control, NHS and local policies).
• Organise and coordinate tasks such as mandatory checks, servicing, training, and follow-up actions from audits and inspections as directed.
• Act as operational lead on the day for inspections and external visits, ensuring staff and documentation are prepared.

Service improvement & change

• Identify operational bottlenecks, risks and opportunities for improvement, and implement practical solutions to improve efficiency and access.
• Play an active role in planning and delivering service changes associated with the new Vauxhall premises, including new pathways, processes and ways of working.
• Support staff through change, helping them adapt to new systems, locations and expectations.

Person specification

Essential

• Substantial experience working in a GP practice in a senior admin, operations or practice management role.
• Strong, hands-on experience using EMIS in a GP setting, with minimal need for training.
• Proven experience managing and developing front-line teams (reception/admin/HCA) within primary care.
• Solid HR experience in general practice, including handling sickness/absence, performance concerns and disciplinaries.
• Clear and professional communication skills, both written and verbal.
• Ability and willingness to travel reliably between SW9, North Lambeth and, in time, Vauxhall.

Desirable

• Experience managing or supporting multi-site GP operations.
• Experience of practice relocation, merger or major service change.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. xbpsjku If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.