Base Pay Range Salary: 42,646.30 – 45,909.27 (all offers will be made at 42,646.30) Closing date: Midnight 11 January 2026 Location & Working Pattern Location: Hybrid (Office based in central Edinburgh) Full‑time role: 35 hours per week. Flexible working requests accepted from day 1. Hybrid model requires a minimum of one‑third time in the Edinburgh office (approximately two days per week). Working hours can be scheduled between 6 am and 10 pm from home or 7 am to 7 pm in the office. Job Overview The Scottish Legal Complaints Commission (SLCC) resolves public complaints about Scottish lawyers and oversees complaint handling in the legal sector. As a Policy and Engagement Officer, you will shape policy, engage stakeholders, draft reports, and provide briefing to senior staff and the board. Equal Opportunities We are an equal‑opportunity employer and encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity. We are committed to building a diverse team. Team Part of a close, friendly team of around 60 staff, with opportunities to contribute across customer service, policy development, and new ways of working. Responsibilities

Shape the organisation’s policy thinking and build understanding of key issues. Develop robust policies to govern complaints and regulatory work. Conduct horizon scanning, research, and meaningful consultation. Build relationships with stakeholders at all levels and manage engagement. Draft reports, responses, and public communications. Respond to enquiries from politicians, regulators, consumer groups and other bodies. Develop policy proposals and recommendations across a range of issues. Deliver briefing and policy advice to board members and senior staff.

Candidate Profile

Strong relationship‑building and stakeholder engagement skills. Confident communicator with excellent writing and audience‑tailoring ability. Demonstrated experience in policy development and analytical research. Ability to quickly understand complex or technical issues. Knowledge of regulation, consumer policy, legal or equalities issues is a benefit but not required.

Working Conditions 42 days paid holiday, including public holidays (pro‑rated for less than 35 hours per week). Induction includes additional office days. Benefits

Group Self‑Invested Personal Pension Company sick pay scheme Life assurance Cycle‑to‑work scheme Travel loan scheme Volunteer days Confidential employee assistance programme (free advice and support) Wellbeing and Inclusion Group support

Application Process Submit CV and a maximum 500‑word cover letter by midnight 11 January 2026, explaining why you are interested and what you will bring. Interviews will be held in person on Wednesday 28 and Thursday 29 January. If you have a preferred date, please indicate it in your application. Seniority Level Entry level Employment Type Full‑time Job Function Other #J-18808-Ljbffr