The Role: Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service. Requirements:

* Experience working in a call centre environment

* Ability to multi-task and meet deadlines and targets

* Excellent communication skills and attention to detail

Responsibilities

* Providing customer service to residents and customers.

* Arranging appointments for residents with Trades people in a cost effective and organised manner.

* Dealing with queries from residents, changing appointments.

* Rescheduling appointments using our planning tools.

* Logging current jobs onto our job management system/database.

* Working with Supervisors and trades people to organise and schedule work.

* Updating and changing information as the job changes.

* Ordering equipment needed for the job.

* The key person communicating between the resident and maintenance worker.

* Keeping all activity logged and up-to-date in an accurate manner.

* Liaising with staff at customer sites keeping them up-to-date with progress information.

* Follow the company’s policies and procedures at all times.

* Cooperate with colleagues from other Departments in a timely manner if and when necessary.

* Provide information to your line manager in a timely manner when requested to do so.

* Follow a...